Disturbing customer service

I am at the end of my tether with this company and its non-existant customer care service. In 2019 Vodacom upgraded my 1 gig contract *******ly. I have being shoved from pillar to post trying to sort this matter out. My latest coversation with vodacom got even more rediculous in that they say that my so called contract could be valid for 36 months. This is the first time ive heard of a 36 months contract. In the first place i would never take out a 36 months contract and secondly i had already signed a new and bigger data deal with a router with them. I no longer needed the 1 gig deal which i had told them. The only way they are willing to help me is if i upgraded the 1 gig to a bigger package which i do not need. I regret ever doing business with vodacom. I feel like i am being ********** and cant wait for my present router deal to expire so that i can use an alternate better service provider Your service sucks, you operate like a government entity.