SG
Statira G

1 reviews | Active since Feb 2024

20 Feb 2024, 20:18

Disturbing

So very sad! I supplier who had earn much respect from us over 13 years and shown how much they have dropped.

Our fibre started giving issues in December 2023. By 1st Jan there was not signal. Log a call. Nothing gets done. Follow up, no news. 10 days of following up - Kabang ticket closed!!! What? Why?

Open new ticket. Same roller-coaster.

Open new ticket. Again, same roller-coaster.

What a joke! Customer service is useless - bunch of people.showing up for work to get a paycheck. Supervisor shocking useless.

SR*** SR*** Lowando olwetou nofigle SR*** Nonzipo Cancellations

Promised to push cancellation to end of January since they we not providing a service. *******ed.

The most unreliable, *************, useless company. No management avaliable. Customer Service apparently can't send external emails. It's a trap.of going nowhere.

I'll be moving all my business before the crash and burn.

0
Replies (1)
Vodacom
Vodacom's reply21 Feb 2024, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team