Disturbed customer

I,Sandhiya Beharie would like to report ,vodocoms poor,or ********* service. I have this vodocom contract since 1995. Recently found airtime disappearing daily. I spoke to Tobi on the vodocom app.. Was advised that I was charged R300.00 For content services. I had no knowledge of these services or the charges. Its ******* to take money from one's ac .without permission. Tobi further advised that refunds are only applicable to pay as u go customers. What Kind of practice is this. I need vodocom to look into my a/c,as to how long this was going on. I tried to speak to a consultant, who Tobi Was connecting me too,but to no avail I require my refund asap Shame vodocom ,how many others are unknowingly having the same problem Regards Sandhiya Beharie ***