Distressing Vodacom experience

<p>My husband died in April 2016 and since May I have tried to get his contract transferred to my name and added to my Vodacom account.</p> <p> </p> <p>I have called Vodacom more times than i can recall and each time they say I must go through the local branch - which is Knysna.</p> <p> </p> <p>I have been into the branch around thirty times.</p> <p> </p> <p>I was concerned that once the lawyers cancelled my husband's bank account the debit order would reject - which is exactly what has happened. The phone was suspended.</p> <p> </p> <p>I have now paid (at the local Knysna branch) for two months contract on a phone which is suspended and I cannot use - through absolutely no fault or effort of mine.</p> <p>All the paper work was submitted to Vodacom in May 2016 and again duplicates were submitted in November 2016.</p> <p> </p> <p>Not one person from Vodacom has EVER returned my calls or emails.</p> <p>What on earth do i need to do to have this contract transferred and have the suspension lifted?</p> <p> </p> <p>I have experienced the most atrocious service - well actually I have not had any service - from Vodacom. It is absolutely unbelievable that a company like Vodacom takes over eight months to transfer a contract and suspends the phone when the problems clearly lie with Vodacom.</p> <p> </p> <p>In fact, I am of the opinion that Vodacom should refund me for the periods the phone has been suspended as I had followed all their procedures and the fault does not lie with me - it appears to be in Vodacom's inability to follow their own internal procedures.</p> <p> I am tired of hearing 'the transfer is in process.'</p> <p>I have emailed the regional office in George. I have emailed the regional manager in George. No response. I have called the regional manager - not available - nor response!</p> <p> </p> <p>Vodacom should offer endurance awards to clients.</p> <p>The gestation period for a baby's birth is nine months - does transferring a Vodacom contract have to take the same period?</p> <p> </p> <p>Come on Vodacome!</p> <p>Where do I go to from here?</p>