NM
Nontobeko M

1 reviews | Active since Aug 2016

30 Aug 2016, 13:11

Distorting Service By Vodacom

<p>I'm very upset and unhappy with the service received from Vodacom in just 4days of taking a cell phone contract with the.</p> <p>1. Wrong information was captured on their system</p> <p>2. Incorrect billing of my account</p> <p>3. I now have contracts when I app**** for 1</p> <p>4. Cell phone device doesn't show incoming number even when it is one of my contacts </p> <p>5. I tried calling Vodacom customer care and emailing them but no response and then I was told I have reached my limit for calling the customer care number and can only call after the 2nd of the following month</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2016, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team