Distastefulness of *** service

I am deeply disappointed in the service received , my contract started 01/01/2016 and should have been for 24 months ...((((if you cannot do the maths , let me help you ))) my contract should have ended in 01/01/2018 and then I paid an amount of R540.00 and then I was still handed over !!!!!!!!!!! I then spoke to a manager yesterday in the legal department to send me a letter to say that I was not behind on payment , this was promised to be sent yesterday ??? guess what , I am still waiting !!! Vodacom makes you to never ever want to take a contract ever again ... I am patiently waiting for a response or I am taking this up to the CEO :-)