MK
Muhammed K

1 reviews | Active since Jul 2019

14 Jul 2019, 12:06

DISTASTEFUL APPALLING SERVICE

I can not even express the sadness and frustration I have build up for vodacom as a service provider, as a young entrepreneur 3 years ago I made a choice of vodacom as my service provider thinking they will be the best and as I grow into the business world vodacom will assist me with the best deals to compliment my business. I was so so bitterly wrong and have learnt from the hardest experiences over this last 3 years with vodacom still failing to deal with all the queries which stemmed from their poor contract retentions department. Its been 10 months of being kicked from pillar to post and this post is my final plea... I am sorry vodacom no matter how big of a corporate you may seem and how established and indispensable you may seem... to treat loyal and good paying customers this way is totally unacceptable and distasteful in the least... why try to retain clients when you can not even see to their needs... I have emails, query references, voice recordings and ofcourse my bank statements to prove what vodacom had promised me and how I have received the opposite... please do the right thing and pass my credits to me and send me your best settlements for my 4 contracts that I still have... PLEASE SET ME FREE FROM THIS MISERY... THANKS

0
Replies (2)
Vodacom
Vodacom's reply15 Jul 2019, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 12:01
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office.  
As per discussion, your query has now been resolved.  Regards  Consumer Website Team