MM
Mirriam M
1 reviews | Active since Jun 2017
20 Jun 2022, 09:06
distasteful and frustrating experience!!!!
I would like to highly discourage people from continuing using vodacom. For starters you never speak to anyone and their menu options doesn't give the one to speak to a consultant, secondly they have discontinued the "live chat" and replaced it with that stupid TOBI, thirdly on the app I keep seeing a bill that I do not know what it is, I provided my email address yesterday till now I have not yet received full details of what the billing is all about, THIS IS THE NETWORK THAT EXPLOIT PEOPLE OUT OF THEIR MONEY, PEOPLE STAY AWAY FROM VODACOM
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Replies (5)
Vodacom's replyOfficial
20 Jun 2022, 10:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2022, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mirriam M's updateReviewer Update
20 Jun 2022, 10:35I will be waiting, I still do not understand why we can't call them, instead we have to wait for them to call us!...you guys are really frustrating us!
MM
Mirriam M's update20 Jun 2022, 10:35
Reviewer Update
I will be waiting, I still do not understand why we can't call them, instead we have to wait for them to call us!...you guys are really frustrating us!
MM
Mirriam M's updateReviewer Update
20 Jun 2022, 23:09I have taken screenshots of all the correspondences with your lost admin...asking me 21 question with the objective of deviating the query in question....please note Vodacom that I am going to print both the chats and the unrecognised bill you are charging me and attach both documents to ombuds so thst they recognise your INCOMPITENCE AND EXPLOITATION TO CONSUMERS!....
MM
Mirriam M's update20 Jun 2022, 23:09
Reviewer Update
I have taken screenshots of all the correspondences with your lost admin...asking me 21 question with the objective of deviating the query in question....please note Vodacom that I am going to print both the chats and the unrecognised bill you are charging me and attach both documents to ombuds so thst they recognise your INCOMPITENCE AND EXPLOITATION TO CONSUMERS!....
MM
Mirriam M's updateReviewer Update
21 Jun 2022, 23:29No they didn't!....they passed the buck!...giving administrative task that is supposed to be done by them, they are lying to say they advised me accordingly!...
How do I sign up or enter into a contract with an unknown company whereas YOU, THE *********** network bill me for it yet you could not establish as to how was this concluded....I would like you to explain this to Ombudsman, I will be processing the complaint form tomorrow with Bill attached to it and the so called social media team so that your incompetence will be exposed!
How do I sign up or enter into a contract with an unknown company whereas YOU, THE *********** network bill me for it yet you could not establish as to how was this concluded....I would like you to explain this to Ombudsman, I will be processing the complaint form tomorrow with Bill attached to it and the so called social media team so that your incompetence will be exposed!
MM
Mirriam M's update21 Jun 2022, 23:29
Reviewer Update
No they didn't!....they passed the buck!...giving administrative task that is supposed to be done by them, they are lying to say they advised me accordingly!...
How do I sign up or enter into a contract with an unknown company whereas YOU, THE *********** network bill me for it yet you could not establish as to how was this concluded....I would like you to explain this to Ombudsman, I will be processing the complaint form tomorrow with Bill attached to it and the so called social media team so that your incompetence will be exposed!
How do I sign up or enter into a contract with an unknown company whereas YOU, THE *********** network bill me for it yet you could not establish as to how was this concluded....I would like you to explain this to Ombudsman, I will be processing the complaint form tomorrow with Bill attached to it and the so called social media team so that your incompetence will be exposed!
MM
Mirriam M's updateReviewer Update
22 Jun 2022, 10:40Dear Vodacom. Take note that till date the agent that you assured me will call me has not made any attempt to contact me pertaining query in question, secondly note that your claims from your social media team about my query been solved is nothing but far from being that, they referred me to a third party that they claim is the one who will assist, I did contact the company in reference of your team and they deny the allegations that they are involved in your claims, thirdly your social media team claims that I am in contract with that company of which that company advised me their records show I have no form of contract agreement with them. So Vodacom, just be informed that I am escalating this matter to ICASA and OMBUDS about exploitation and your team's incompetence plus taking no accountability to ensuring that my query is being resolved. I will give you till Thursday to resolved this issue if not Friday I will send in forms to both regulatory bodies that I have mentioned with all necessary documents including the chats.
MM
Mirriam M's update22 Jun 2022, 10:40
Reviewer Update
Dear Vodacom. Take note that till date the agent that you assured me will call me has not made any attempt to contact me pertaining query in question, secondly note that your claims from your social media team about my query been solved is nothing but far from being that, they referred me to a third party that they claim is the one who will assist, I did contact the company in reference of your team and they deny the allegations that they are involved in your claims, thirdly your social media team claims that I am in contract with that company of which that company advised me their records show I have no form of contract agreement with them. So Vodacom, just be informed that I am escalating this matter to ICASA and OMBUDS about exploitation and your team's incompetence plus taking no accountability to ensuring that my query is being resolved. I will give you till Thursday to resolved this issue if not Friday I will send in forms to both regulatory bodies that I have mentioned with all necessary documents including the chats.