vP
vuledzani P

1 reviews | Active since Nov 2015

25 Jul 2016, 11:59

disscusted poor service,fruadulant network

<p>it's been almost 3 months having the same problem and and the onlything i get from this poor service provider is telling "we are sorry to hear of the circumstances under which your enquiry has reached us and we do apologise for any inconvenience caused this email serves to confirm that we received your Hellopeter complaint "this was sent by Erol on the 29/june/2016 and till today am sure they are still investigating this simple issue caused by them i cannot and i reapet i cannot pay for a mistake caused by you people cause of hiring incompetant people to do the job ineed my number to be reconnect as prepaid cause am no longer going to pay you people after being unable to fix a simple thing after a long time we also have the recordings which i requested from vodacom and its there on the recordings that they confirmed it and they even disconnected the number and also migrate it to prepaid and its still working fine on prepaid the very same number that they say is on contract then why dnt they close the same number and stop disturbing my peace am still waiting for the court date to take this issue to count cause i have lost bussiness because of this stupid and small problem that vodacom cannot fix after all they cause it and if i see another email coming from this useless service provider so help me God the only thing i need is for the contract to be cancelled and migrate the number back to prepaid thats all i need..</p>

0
Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 13:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team