Dissatisfied with Vodacom *****ulence behavior

I refer to your quote *** for a call my wife received on 26 October 2022 at 15.41pm. I have 2 x numbers on month-to-month. I did not request, nor wish to upgrade, yet my 2 numbers had been upgraded, I have asked for the call recording to be drawn so that we can clarify this problem. We have to move these 2 numbers over to our business name and change the banking details, we do not wish to do contract as the hoops vodacom puts in place to do this requires too much paperwork and effort. i have been trying to sort this out with Karen Govender in tour Ballito Junction store but we keep hitting a brick wall. I wish to have these numbers back on month to month as i feel with all this drama i would rather move to MTN