KD
Karthikeyan D
1 reviews | Active since Aug 2016
06 Apr 2021, 08:06
Dissatisfied with Vodacom South Africa
Hi I have logged a Hello Peter review on 15th Mar and I was told that someone will call me and I still waiting for the call or solution. 1)I have requested the Vodacom to activate my international roaming and still waiting for a feedback more than 2 months. 2)We wanted the VAT number has to be included in our invoice and sent multiple mails with all the documents and every time I get a reply asking for the same documents,It happened for 4-5 times and still not resolved even after 1month.I could not reach anyone via callcentre.I am tried of Vodacom's service and no one bother to resolve
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Replies (2)
Vodacom's replyOfficial
06 Apr 2021, 09:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Karthikeyan D's updateReviewer Update
06 Apr 2021, 15:18Hi,I am not satisfied with the call.He was only trying to speak about international roaming issue which is also not helpful.The other issue which is pending for 2 months related to fibre.He said he can't help and he doesn't even bother to route to the right person to help.He asked me to contract helpdesk which I had tried but no use for 2 months.Vodacom service is really pathetic
KD
Karthikeyan D's update06 Apr 2021, 15:18
Reviewer Update
Hi,I am not satisfied with the call.He was only trying to speak about international roaming issue which is also not helpful.The other issue which is pending for 2 months related to fibre.He said he can't help and he doesn't even bother to route to the right person to help.He asked me to contract helpdesk which I had tried but no use for 2 months.Vodacom service is really pathetic