Dissatisfied with Vodacom Fibre services

I logged a request for relocation services/assistance from vodacom for my fibre since I was moving from where I was staying to New a place. I logged a call on 23rd April 2025 and I was told that it might take 30 days or less for this to be done. Today is 30 May 2025 my relocation has not been done, I have so many calls requesting assistance but it seems like vodacom doesn't care about their clients knowing very well that canceling the contract will be a problem since my contract with them ends in November. I'm so disappointed with services rendered by vodacom it's actually appalling. When I was calling to make a follow up they told me that an e-mail was sent to requesting my proof of address none of that was done or call made of such and even after sending them the proof if adress upon my realisation still nothing has been done. It's so frustrating dealing with companies who are big and don't care about the service they provide to their customers.