Dissatisfied with Vodacom

I’m back again to write a review about my horrible experience with Vodacom, my phone has been placed on admin lock with no reason stated again . I have been calling them, the phone is opened for maximum of ten minutes then shut down again. Which means I have lost airtime buying data bundles I cannot use. I have been inconvenienced greatly with my number being out of use for such a long period of time. There’s not a time where payment was missed, when I lost my phone insurance did not payout instead I was told the phone covered was my old iPhone 6s instead of my iPhone 11 & I would have to back pay R900 in order to be eligible to claim for insurance that exclude excess so instead of claiming I resorted to using my old iPhone 6s that had been fully paid off. Funny how it’s now the same phone that is no longer working, if I change SIM cards to a different phone, that phone stops working too. I’ve gone to different Vodashops & no consultant has been able to assist me & instead of making an effort they all give me a number to call & guess what? The phone rings forever with no answer. To say I’m displeased would be an understatement! I’m so glad my contract with Vodacom ends this year. Never again!