Dissatisfied with this unresolved issue

I activated my BIS on the 20/09/2015 as it was going to expire on the 21st. I have been disconnected since the 21st Sept, logged a call on the 21st to customer care and I was told that there was a problem with RIM and that technicians were working on it. Waited a few days and nothing happened. Phoned again and was eventually put through to data dept. and I was told that they are working on the problem. Today it's the 7th Oct, 3 weeks later I'm still disconnected. I cannot get emails, BBM, Whatsapp messaged and internet. On the 22 Sept it was my birthday and I was just disconnected from all my loved ones, people sent me messages and have not received nor responded to some. I am very disgruntled and so annoyed. Phoned again today and no one can tell me exactly when this will be sorted out, I cannot do my things and this is a service I have been using for over 5 years. It has caused so much inconvenience, I have subsequently managed to get my Whatsapp messages on another phone but emails and BBM I cannot get and this is affecting my business as well because I used these means of communication to communicate with my partners and clients.