Dissatisfied with the service received

My husband app**** for a contract on Thursday eve. Our application was approved the same day & we were informed to collect our phones the following day - due to no stock of the color that we selected. We returned to the store to find that the stock was not available and opted for that which was in stock. My husband did a sim swop to find that his number was inactive. He was not informed of the process and was lead to believe that it was an automatic switch. He went to the store yesterday and was informed that there is a queueing system but that they will submit a special request. He was promised a call back to my number but this promise was not fulfilled. He's still unable to use his phone which is a huge inconvenience as he requires his mobile for work purposes. I've tried to contact the store on numerous occasions but unsuccessful. We are loyal to the vodacom brand and have been customers for many, many years. This experience at the Blue Route store makes me believe that your consultants are more interested in the sale rather than the services rendered to their customers. Upon mentioning our experience to my sibling I found out that he also has an unresolved enquiry with the Blue Route store. We are extremely dissatisfied with the service received and hope that our request will be treated with the urgency it requires. Awaiting your response!