Dissatisfied with the product and services from Vodacom

I bought a laptop online in December and the laptop started making some sounds by the end og January, I then reached out to Vodacom and I was told to take it to a repair shop which I did, when I go there the guy said he changed some settings on it and it should be fine but no that wasnt the case i had to drive back to the store only to be sent back home again because I didnt bring the laptop box with me, fine I returned home and went back to the shop with the box ..the laptop was booked in for repairs which took very long before it was returned to me

Then the laptop came back and yes it still was no fixed, I went to a normal vodacom shop and asked them to give me a new laptop and I was told I they could not help as this was an online purchase and they gave me a number to contact which I then contacted and was told they would book it in for contract cancelation so that they could deliver a new proper working laptop.

Days went by no text or email from Vodacom I decided to phone again only for them to tell me they could not assist. This is so frustrating for ma as I have multiple contracts with them.but this is the treatment I am getting. I am now forced to contact HP directly to see if they can help and this of course Will mean I have to pay for the laptop t0 be repaired.

Vodaom really messed up!!!!!!!!!!!!