Dissatisfied with service rendered no feedback

Goodday I still didnot get feedback relating to my query nobody is interested in looking into this matter why must I keep quite on handset that was never taken up how many people are been charged for something I didnot take Ir receive I strictly emphasized that I never took up a handset with Vodacom only 2GB so who is in possession of it this is ***** and wrong selling. They keep saying that they replying to me personally but I only revive the same email stating that I owe an amount I'd 296.84, I am only Liable for the difference in amount as subtracting the handset amount which is 102.i will keep logging a query as Vodacom is not efficient and no proper feedback is given as I am getting spam calling and *****sters calling hence I do not answer unknown numbers. They are committing ***** cause there are numerous complaints from other customers that are also been charged for something they didnot receive or take. Why must my name be handed over to collections when I am only owing the difference in amount of 102 without the handset fee. I have been a customer since 2007 and this is very disappointing I am extremely unhappy with service rendered. It was such a mission to cancel my other 2 contracts as I encountered numerous problems and also information.