Dissatisfied with service

Good day,

I am currently on Vodacom Fiber, on a moth to month contract, I called the customer care to pause the fiber connection while I am away for the month of December, only to be told I cannot pause the service, it can only be cancelled and I must give Vodacom a calendar month notice for cancellation to be effective. Thereafter I must request a re-instatement when I am back. What an inconvenience to say the least. Firstly paying for a service that is not used for a whole month; now I am told I must re-apply for the service to be re-instated. With the technology that is at ones fingertips surely Vodacom can be flexible in their procedures as this will improve the service provided to customers.