Dissatisfied with Insurance Claim Results!

Complaint posted last week!! (reply) Vodacom told me to deal with their service provider directly as its out of their hands yet i pay them monthly instead of service provider. Their service provider will replace me with a phone valued at R5000 and not with my phone as their records doesn't show request for upgrade of policy. <br> Reply received from Michael Van Wyk at Vodacom just now after sending a reminder for reply on my query...<br> <br> From: Van Wyk, Michael, Vodacom South Africa [Email Removed] <br> Sent: 28 September 2015 02:33 PM<br> To: Kumeshni Marimuthu <br> Subject: RE: Hellopeter<br> Good day Kumeshni<br> This email address is for internal use only.Please revert to the store(The Glen Shopping Mall Vodashop) as I was the link to escalating your query to vodasure. All queries in future sent to my address will not be attended to.<br> <br> Regards<br> Michael<br> <br> he did not even provide me with contact details or person in charge in order to take this further.<br> I am very dissatisfied.....this is absolutely pathetic service from Vodacom.....is this how they treat all their customers yet quick to request payment without providing us with a proper service!!!