Dissatisfied with incompetency & Frustrated

This is the 2nd complaint that I am writing to Vodacom on behalf of Cellucity Hemingway. I have spoken with 2 consultants from the cancellation department & both ladies confirmed that a reversal or cancellation can be done it the store.

Yesterday I went to the store to fetch the phone & I was told that the people at the call centre do not know what they are talking about. Merie said that the head office refused to do the cancellation,I must take the phone.

It is only yesterday that a cancellation was logged & the phone has been at the store since 9 January 2023. My fear is that the 14 day cooling off period is almost up & I am still not satisfied with the outcome.

May I request "the head office" to call me & explain the reasons for declining my request & explain why the cooling off period does not apply to Vodacom.

I would like to deal with someone else besides Meri.