DISSATISFIED WITH CUSTOMER SERVICE FROM VODACOM

I logged a query on behalf of my boss, with Vodacom Customer Services on the 14/01, which to date has not been resolved, despite several telephone calls made and emails sent to follow up. I eventually found a land line number on the internet, ***, as I was having no joy with any of the consultants that I had spoken to on the *** number. I managed to get a hold of a senior, Jolandi Scribante on the 13/04. She promised to call me back either later that afternoon or the next morning. She did not return my call so I called her on the afternoon of the 14/04 and all I was told was that they were awaiting feedback from the Data Corporate Team and she will revert once she has received a response from the Data Team.This matter has been outstanding for 4 months now, with no effort made on the part of Vodacom to assist with the query or to keep me informed of the progress. Furthermore, I was told by the customer service consultants that I was unable to speak directly to the admin person dealing with the query or to a senior. My concern is that this matter could go on for another 4 months without there being any form of recourse.