Dissatisfied Vodacom User

What an unsavory and distasteful service i have endured from Vodacom since January 2021 with regards to cancellibg my contract. My xontract expired in December 2020 and when i tried to cancel it in Jan 2021, i have been sent from pillar to post by different agents who tried ro convince me to top it up or take a new one which i blatantly refused. On the ***1, I spoke to Kenosi, ref no 1/3489 and Tsholofelo on the ***1, ref no*** who both confirmed that it is logged on the system for cancellation and will escalate it for immediate attention. To date, my contract is stll running and i am still battling to have it cancelled. What else should i do to get my contract cancelled? VODACOM SUCKS BIG TIME AND DESERVES ZERO STAR RATING