DISSATISFIED VODACOM SUBSCRIBER

Hi Vodacom I have been a loyal contract subscriber for many years, and have had many challenges, mostly when upgrading, More often you would mess up my account, at times telling me my account is in arrears, when in fact it was in a credit. Due to my divorce and covid i could not manage to pay my account. It was suggested that I pay my account and forego my monthly benefits of airtime etc. I agreed to this and paid my account. For the past 3 months I have received invoices and statements reflecting zero funds is due by me. Naturally I did not pay and on the 11th Jan 2023, all the devices on my contract could not make or receive calls. At first I thought it was due to a faulty tower, but quickly realised it wasnt. I went into my nearest store, where I was told my account reflects a balance of R397.00. I paid the amount and was informed that our lines will be reconnected. The next day I called into customer care from a landline, explaining my concern. I was informed the system takes 24 - 72 hours to re-activate the lines. this only includes working days. so i had to wait until Monday the 16th Jan 2023. at the time of making this call, i asked that the consultant cancel one of my lines which was due for an upgrade and to convert the number to prepaid. the other numbers would remain on contract until the upgrades were due. she then went along and cancelled the one line from the netword and she cancelled an upgrade which was only due for upgrade in December 2023. I realised this what she had done regarding the cancellation of the line when i tried calling my daughter later the same day. She deleted the line. when i called on Monday 16th Jan 23, i was informed they would escalate the matter to the upgrade cancellations and accounts department, who will be able to assist me. Each time i was transferred to one of these departments, i would be cut off. i have now spoken to 8 different consultants, each of them telling me a different story. None of which resolved the matter. one consultant Daniel was very rude and unprofessional, questioning my questions. Tuesday 17 Jan 2023, i was informed my are no longer on the network, and that i owe vodacom R4000. im totally confused and frustrated to say the least. At the same time the numbers on my account had been reset manually??? does anybody at Vodacom know what they are doing. i dont think so. 1. Why did I receive "zero" invoices and statements for the past three months? 2. There was no verbal or electronic communication from Vodacom indicating my account was in arrears and that my lines will be deleted from the network. It was just deleted. 3. Why do you receive payment from me on the 11th January 2023, when my account had been deleted by you on the 10th January 2023? 4. Why did you entertain all my enquiries. when I called from 12th January 2023 through to 18th January 2023, each time I was given a different story, I was passed from one department to another, I was cut off at times, the amount of time wasted telephonically, and the issue is still not resolved. 5. One consultant DANIEL in particular was blatantly rude, questioning my questions, he was very *********, I NEED THESE NUMBERS FOR BUSINESS AND PERSONAL USE. ALL MY INFORMATION IS ON YOUR SYSTEM.......I NEED ANSWERS SOONER THAN LATER.

cancelled from the network on your side on the 10th January 2023.