AE
Alicia E
1 reviews | Active since Dec 2015
13 Feb 2019, 10:51
Dissatisfied Vodacom Subscriber
After having a Runabout with my Account being Suspended And Uncoperative Consultants at the Vodacom Call Centre; as I Said in my previous review I paid the account. It took Desperate Pleas to have the line reinstatement even though payment was made. Ashley or Ashwin called me on Monday With No Resolution but to tell me to pay more than what is-due! Today ( Wednesday) I received an email to requesting Urgent Payment...,,... which was done on Friday 8th......... So The NIGHTMARE CONTINUES!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Feb 2019, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AE
Alicia E's updateReviewer Update
13 Feb 2019, 11:56A consultant will phone;....... Because I Wrote a Review on “ Hellopeter. Com”?...... that’s the reply I received from the last Consultant.
AE
Alicia E's update13 Feb 2019, 11:56
Reviewer Update
A consultant will phone;....... Because I Wrote a Review on “ Hellopeter. Com”?...... that’s the reply I received from the last Consultant.
Vodacom's replyOfficial
14 Feb 2019, 09:01Dear Alicia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2019, 09:01
Official
Dear Alicia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
AE
Alicia E's updateReviewer Update
14 Feb 2019, 09:56Thank you for contacting me; as you phoned my mobile number...... 3 times to be Exact...... why wasn’t my alternate number phoned?...... And Your Resolution to this Nightmare?
AE
Alicia E's update14 Feb 2019, 09:56
Reviewer Update
Thank you for contacting me; as you phoned my mobile number...... 3 times to be Exact...... why wasn’t my alternate number phoned?...... And Your Resolution to this Nightmare?