Dissatisfied Vodacom loyal client for 5 years

Vodacom are ********, I got debited R32000 with someone else's number and I have been fighting with them since July but nothing or no staff seems to give any effort to resolve this problem after calling numerous times, I'm always put through to the wrong department or **** to when they say they busy resolving my problem, everytime and agent answers they say "no **** has been logged in or recorded on the system" and whenever I call they say they sending to ***** department