Dissatisfied vodacom customer poor service complaint.

To my dismay. Dear vodacom Ceo Shameel Joosub. I'm very angry Im currently not working its been 3 months I pay my installment in cash I do odd jobs and receive money by hand. My bank account is not active since there is 0 income, I went to vodacom asking to cancel my debit order the clerk at the store and the clerk on the phone in the contact centre doesn't hear me when I explain, they cannot cancel it only after a year, it's not my fault that I lost my job it happens daily I'm making an effort paying my account. Today I made a payment only to find that I was charged in penalties of R102+ Rands for my debit order not successful even though I made a full payment, I will not pay the penalty ensure that it is removed from my account, I logged an complaint in store by Service request. I'm also very annoyed that when I opened a new acc in April that my new sim received was already registered to a Mnr R Mokoena that I receive calls and messages, when I tried to pay my account with my cell no his details pop up not mine I have to use my ID nothing has been done to solve the issue I must just be satisfied we'll I'm not. Do something with this pathetic service. Dissatisfied customer.