Dissatisfied Vodacom customer - poor customer service and misrepresentation

<p>In May 2016 I renewed my contract and took an additional new contract with Vodacom in one of their outlets in Stone Towers,Kinng Williams Town. One of my contracts is two J1 Samsung phones. Since the day I got them the internet has never worked I cannot even check the balance on the phones let alone view the availability of data bundles. It doesn't even have the caller ID activated.</p> <p> </p> <p>I have been so patient with them sending me from pillar to post. At the outlet I am told to call the call centre so that they send me the internet settings and activate caller ID and when I call the call centre they say I should go to outlet so that they activate the phones as it shows on their system that one of they phones was blocked as someone else was using it in 2005. I get smses for a Mrs le Roux in one of the phones so I suspect the number is being used by two people. They are deducting every month different amounts and it is not the amount agreed apon or shown on their catalog so they misrepresented the information provided on their leaflet.</p> <p> </p> <p>I am fed up with Vodacom's useless customer service as I have given them a change for three months now to fix my problem and still today nothing has happened. I have not even received a curtesy call to inform me of the progress of my complaint and yet I have been logging calls.</p> <p> </p>