EM
Edith M

1 reviews | Active since Jul 2014

31 Dec 2024, 11:15

Dissatisfied Vodacom Customer

Good day

I am a Vodacom customer and my account was in arrears and my contract was due to expire at the end of November. My number has been cancelled and I have received no assistance to get my number back.

What is disappointing is that I was never informed of the cancellation and even after paying my arrears I am still unable to get any assistance. This is very unprofessional of Vodacom and shows how they treat their customers. I would not recommend this service to anyone.

If anyone can assist please do.

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2024, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team