mP
meagan P

1 reviews | Active since Apr 2019

07 Dec 2023, 18:03

Dissatisfied service and dishonesty

I took the phone in 25 Nov 2023 she said its 1500 for repairs I even ask if they can keep my photos on the phone she advise another 200 rand I said fine and I told her I'm getting paid the 20 Dec 2023 she gave me the quote and I left then they phone me in the week I must give a deposit and I said why didnt they say that saturday when I was there then they send me a message stating my phone is ready for collection so I went Sunday to collect then it wasn't ready she advise I must pay deposit which I did and now today the phoned me to say the monthly special is finish the phone is going to cost me know 3500 rand

My thing is I was at the shop twice they did not say anything

I refuse to pay the amount of R3600 as when the quote was done I was quoted the special amount

0
Replies (2)
Vodacom
Vodacom's reply08 Dec 2023, 08:17
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

mP
meagan P's update11 Dec 2023, 16:03
Reviewer Update
Much appreciated thank you so much