1 reviews | Active since Jun 2022
Dissatisfied product
Around 25 May 2022, I placed an order with vodacom in order to get a data the order was placed on a telephone. I requested to have my order dropped at a store and I will collect it at my nearest store and they said I could collect it within 7 days. I go to the store and ask about my update, they tell me the order is online is open on their side and went again when the confirmation was received, when I arrive at the store they tell me the order is completed online and I cannot collect my product in store. 7 days pass they do not communicate that the alternative arrangements are made for delivery. So I call to cancel my product because I am not happy with the product and the order. The sales department escalate the matter and tell me they will call within 48 hours and give me my update. 72 hours later no call so I call them and they inform me that they don't deal with cancellation and send me to the next department. After that, I talk to the next department they say they will call back within 48 hours and an email was sent for cancellation, 72 hours pass again and then I call them again. They tell me the same story the retentions department deal with the cancellation and my email is escalated again and they will call within 24 hours, guess what within 30 hours still no call. I just want to cancel my contract and I have dealt with a lot of *********** and not so very helpful agents and the lack of resolution of my situation timeously (even till this day it is not resolved). Vodacom as a company have disappointed me as a customer and I want nothing to do with their product going foward.
So I call to cancel the product again and they tell me that they have reversed everything from their side and I can go to store and do a new upgrade in-store because I am tired of online sales team. I go on 28 June 2022 in-store to do an upgrade so I arrive they say my order is reversed and I should come to store on the first day of the new month cause that is when the store can process the upgrade. I come back on 1 July 2022 with a bounce in my step happy to finally get my product, I get to the store when my bounce is ******ed, because they say that the IT department has not reversed and it should be fixed within 24 hours. I return on 6 July 2022, they tell me that the order is not reversed and at the in-store system it still says that my order is not reversed and the order is still proceeding as normal.
So I plead with vodacom, can you please cancel my order on both the online team that proccessed my order and in-store, I am tired of being told one thing from the online team and another thing in-store. I don't want you to call me to tell me you want my delivery address, just please for the love of God, please cancel my contract.
So I call to cancel the product again and they tell me that they have reversed everything from their side and I can go to store and do a new upgrade in-store because I am tired of online sales team. I go on 28 June 2022 in-store to do an upgrade so I arrive they say my order is reversed and I should come to store on the first day of the new month cause that is when the store can process the upgrade. I come back on 1 July 2022 with a bounce in my step happy to finally get my product, I get to the store when my bounce is ******ed, because they say that the IT department has not reversed and it should be fixed within 24 hours. I return on 6 July 2022, they tell me that the order is not reversed and at the in-store system it still says that my order is not reversed and the order is still proceeding as normal.
So I plead with vodacom, can you please cancel my order on both the online team that proccessed my order and in-store, I am tired of being told one thing from the online team and another thing in-store. I don't want you to call me to tell me you want my delivery address, just please for the love of God, please cancel my contract.