NP
Nico P
1 reviews | Active since Jun 2026
09 Jun 2026, 09:54
Dissatisfied new customer
Good day
So I received an incorrect contract, an erroneous agreement from them. Consequently Vodacom expects me to terminate my current contract and submit it for collection, and iniate a new one. I am exceedingly distressed and profoundly distressed with this situation. The sales agent was just **** more booking me a collection after I said I do not want that and she does not know how to cancel the booking, I should just ignore the call from the collection people. For a new customer of vodacom this is the worst service ever. So now I have my phone with my honor ear buds and watch. Everyone in that sales team should have been given a warning.
Kind regards Nico
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Replies (2)NP
Nico P's updateReviewer Update
09 Jun 2026, 09:55I do not have my earbuds and watch
NP
Nico P's update09 Jun 2026, 09:55
Reviewer Update
I do not have my earbuds and watch
NP
Nico P's updateReviewer Update
10 Jul 2026, 08:48Good day
I was contacted by one of the members of your team and they informed me that I could keep the phone while they send me another phone with the buds and watch. So I do not have to be without a phone and be bale to transfer all my info over to the new device. You guys have broken telephone and are very bad at making a customer happy. I did not even want this phone and I took because of the accessories. Samsung s26 ultra was out of the question for me. So now I am stuck with this problem after doing 30+ calls and nothing is resolved. At this point I am traumatized and stressed. My mental health is suffering.
Kind regards
Nico
I was contacted by one of the members of your team and they informed me that I could keep the phone while they send me another phone with the buds and watch. So I do not have to be without a phone and be bale to transfer all my info over to the new device. You guys have broken telephone and are very bad at making a customer happy. I did not even want this phone and I took because of the accessories. Samsung s26 ultra was out of the question for me. So now I am stuck with this problem after doing 30+ calls and nothing is resolved. At this point I am traumatized and stressed. My mental health is suffering.
Kind regards
Nico
NP
Nico P's update10 Jul 2026, 08:48
Reviewer Update
Good day
I was contacted by one of the members of your team and they informed me that I could keep the phone while they send me another phone with the buds and watch. So I do not have to be without a phone and be bale to transfer all my info over to the new device. You guys have broken telephone and are very bad at making a customer happy. I did not even want this phone and I took because of the accessories. Samsung s26 ultra was out of the question for me. So now I am stuck with this problem after doing 30+ calls and nothing is resolved. At this point I am traumatized and stressed. My mental health is suffering.
Kind regards
Nico
I was contacted by one of the members of your team and they informed me that I could keep the phone while they send me another phone with the buds and watch. So I do not have to be without a phone and be bale to transfer all my info over to the new device. You guys have broken telephone and are very bad at making a customer happy. I did not even want this phone and I took because of the accessories. Samsung s26 ultra was out of the question for me. So now I am stuck with this problem after doing 30+ calls and nothing is resolved. At this point I am traumatized and stressed. My mental health is suffering.
Kind regards
Nico