Dissatisfied Loyal Customer

<p>I have been a loyal Vodacom customer for more than a decade, and during this period I have always experienced excellent service; up until the end of October 2016. <br /> <br />Prior to October 2016, my monthly account averaged approximately R2000. To my shock, I received a R8000 bill for October 2016. I did not realise this until my debit went through at the end of November 2016 (I could not access via the My Vodacom application as it kept giving error messages).<br /> <br />I went my local Vodacom outlet at the Tygervalley shopping centre, and when they accessed my accounts, found that one of my data lines was more than R6000, which is highly impossible, as I have Top-Up contracts. <br /> <br />They logged a query with Vodacom accounts department, and when I visited the store again a few days later, was told that the deduction was correct. No further information was provided - and I still do not understand this excessive deduction, seeing that I am on a top-up package. <br /> <br />I honestly feel betrayed by the cellular provider which I have supported for more than a decade. <br /> <br />If Vodacom cannot contact me as soon as possible, I will be spreading the word via my social media accounts too. <br /> <br />Looking forward to hearing from Vodacom.<br /> </p>