1 reviews | Active since Oct 2018
Dissatisfied in the customer service of Vodacom
Disappointed with the amount of times we have requested a simple thing such as itemized billing and to date we have received nothing. Its been 6 months and we have even typed in our own email address, been to head office in George and even visited the store in the Garden Route Mall numerous times. Each time it was said we will receive this statement on the 15th of the month and to date none was received. We are paying for a service we are not receiving. Being customers of Vodacom for over 15 years this is unacceptable.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Bianca,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Bianca,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)