ZM
Zodwa M
1 reviews | Active since Oct 2019
05 Nov 2025, 19:25
Dissatisfied
I requested a cancellation on a contract with Vodacom in May this year for a contract that was ending in October. I paid the premature cancellation amount. But my November bill has a charge of the same contract that I requested cancellation on. I had requested the numbers to be converted to prepaid.
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Vodacom's replyOfficial
06 Nov 2025, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2025, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team