CP
CHANTELLE P

1 reviews | Active since Jun 2011

20 Oct 2023, 08:30

Dissatisfied Ex-Customer

I requested my contract to be cancelled in last year 2022 due to *****ulent ****le being charged and the high rate. I phone numerous times Vodacom to dispute charges but no one came back to me about it. I paid 2 years for something I did not receive. Then they convince me to keep the number for a low value amout less than R70 per month that I agreed to. Suddenly the charges was more than R121.74 per month. I went to the Vodacom in my town where they told me they cannot cancel my contract or number I need to mail and phone Vodacom directly, I was not impressed by this. So I settled my account R307.03 on 2023-06-06 and mailed my cancellation to *** as the branch told me to say I am done.

The next thing I know my account is handed to attorney's HPD & Hammondpole that mailed me and phone after I have explained they send me a ***** dispute declaration that I completed and send back with a copy of my ID.

Today 20 Oct I get a call at work, again stating to the caller that I have talk to their attorneys she got root and told me I still owe them money so I told the lady please speak to your attorney I am done you stole my money on a contract I did not agree to and now you are harassing me at work and I put the phone down.

So Vodacom you can now take your *** number and do what you want to. I am using another provider. I paid you what was required and I am done.

0
Replies (1)
Vodacom
Vodacom's reply20 Oct 2023, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team