KN
Khethiwe N

1 reviews | Active since Mar 2024

29 Mar 2024, 11:07

Dissatisfied, deceived, angry and frustrated.

I will never recommend anyone to take Vodacom or MTN contract because they are in the business of creating unnecessary debt for their loyal clients, with their 30 days cancelation notice. The notice is understandable if I wanted to cancel the contract before the stapulated time but when the contract time is over what is notice for, because even their data or airtime that they say I am paying for they load it on the day when you give them notice, its not loaded prior. My contract with vodacom ended on the 18th of March 2024.

They have also trained their cancelation staff well to be well *********.

Their act is very crucial to the society.

0
Replies (1)
Vodacom
Vodacom's reply29 Mar 2024, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team