Dissatisfied customer - payment arrangements

I have been going through some financial difficulties for the past few months since I am now no longer permanently employed, but self employed. I have been making arrangements with Vodacom for the past 3 months and I will finally be in a position to catch up end of November. I have been 1 month in arrears each month for the above-mentioned period (meaning I was always 1 month behind for the past 3 months). The last arrangement I made was on the 27th of October 2023, telling them I will be paying a certain amount on 31 October 2023 and the rest on 30 November 2023 and then I would have caught up. They proceeded to cut my lines anyway (I have 5 lines with them). The lady from the collections department, Mahlatsi, tells me they can see that I made the arrangement but I will still need to pay the arrear amount for my lines to be reinstated. How does that make sense? How can you tell me you can see I made an arrangement, but I still need to pay anyway. I made the arrangement because I could see I couldn’t pay. What is the point of making arrangements? I made payment for the first part of the arrangement showing that I am honouring the arrangement.

I’m quite disappointed in the way Vodacom treats their customers at times. I have been a customer for over 10 years, never defaulted on payment until a few months ago because I was going through financial difficulties. I make arrangements, explaining my situation in the process and they can’t even accommodate this??? I have 5 lines with this network and this is how I am treated???