Dissatisfied customer due to very bad service

<p>Good Day,</p> <p> </p> <p>I would like to share my very bad experience regarding vodacom, I had an upgrade due on my 079 525 .... number in July to which my handset was a Samsung A1, I then went to the Vodacom Clearwater mall to insure the handset .</p> <p>In August I had another upgrade on my 082 567 .... number to which my handset was a IPHONE 6, I did the upgrade online, contacted vodacom and I was told that there is a form I need to fill, and send back to vodacom to which I did from my work email .</p> <p> </p> <p>I then phoned Vodacom free line to find out if my phones are insured but till today they are not yet I went through the correct channels to do so .</p> <p> </p> <p>Yesterday I went to the Vodacom Woodmead branch and I was told that I could not be helped due to the fact that I dont have recepeits of my phones which they are both on VODACOMS systems as in verification of the IMEI number can be done from the system and my phones too .</p> <p>Was aggrevated me more is that I was told I have to go to the Clearwater mall to ask why my insurances were not activated .</p> <p>What aggrevivated me even more was that I was told there was nothinbg more that could be done as it is not their branch's problem .</p> <p> </p> <p>What is one to do to get a satisfactory service from VODACOM ...</p> <p>Till today my phones are not insured and if anything happens to them I will be told i did not insure them, when I sit and know for sure I did ...</p> <p> </p> <p>I can get someone to please help me with this matter ASAP ....</p>