Dissatisfied Customer

I have had a contract with Vodacom for over a year and it has recently come to my attention that i was billed incorrectly since October due to incompetency of service agent and their Team leaders. I have spoken to several agents and Team leaders however till today i am still waiting for call recordings to be listened to and my bill to be corrected and i have not received any feedback or resolution. My line is suspended and they put the blame on me I refuse to pay my bill until its corrected I last spoke to Sweetness who is a Team leader and was suppose to call me with feedback on 16 February 2021 till now i haven't gotten a call from her even though she says she has escalated to Ops Sibongiseni whom is an agent refused point blank for me to speak to a team leader and i had to wait 45mins on the line for a Team leader that never called me I want Vodacom to FIX THIS ASAP