Dissatisfied Customer

I was offered a laptop contract with the understanding that if the laptop is not what I expected it can be returned within 14days. that was 26 April 2022. I followed up and report that I want it collected and returned because it was not what I expected, but I was not assisted even though the monthly payment kept been deducted. many phone calls have follow, many promises received, but laptop is still with me and deduction are still been made and we are now if October 2022. I do not know which route to go because the Vodacom branches in Port Elizabeth are not able to assist, they refer me back to the help line. Concerned Andrew Swanepoel