Dissatisfied Customer

I write this review with pure Frustration.

From the time we had our Fibre installed, we have had endless problems. We go for weeks at a time with NO Connection.

It is extremely infuriating because I require a stable internet connection as I work from home. Each time we are provided with SR numbers but no real solution to the problem.

Not only are we left with no connection, we are incurring additional expenses having to continuously top-up our mobiles while still being billed for our monthly fibre instalment.

A refund was promised to us the last time we had a break in connection which is yet to be received.

We were actually better off with Telkom’s ADSL line. I have expressed to my husband that we should cancel this agreement due to the lack of service.

Please can this be attended to as a matter of Urgency!!! Latest SR no received: SR***.