DISSATISFIED CUSTOMER

I purchased an iphone 13 via the online sales line. I advised the agent that I would like to retain my number. She conveyed that I only would be able to port my number when I receive the phone. I received the phone and immediately thereafter i called Vodacom (4 times mind you as the call kept getting disconnected) the agent then advises that I cannot port my number as a number has already been allocated and that I must go into a store. I proceed to now go into the store only to be told that they cannot help me. Three more calls to the Vodacom aftersales and I am still waiting for a team leader to get back to me. Now my phone is cancelled and they have to fetch the one I have and do another application. Extremely unhappy ad dissatisfied with the awful treatment. Call Centre agents at Vodacom want to make a quick sale but are dishonest. Shame on you Vodacom.