DISSATISFIED CUSTOMER

I am deeply concerned that a company as large as Vodacom, with so many employees, is unable to resolve a customer issue. Despite being a service offered by Vodacom, there appears to be no solution in sight, which is shocking.

All I wanted was a home fiber package, but I received something entirely different. This entire process has been a nightmare for me. Neo Selepe was quick to make a sale without considering my needs. She app**** for a business fiber package with a 36-month contract, which is not what I requested. I spoke with her via WhatsApp, trusting her as a Vodacom employee, but this trust has been severely misplaced.

Here are the issues:

She gave me a business fiber package instead of the home fiber package I requested.

She claimed the first month would be free with no payment required.

My installment is R450 instead of the R350 she quoted,I ended up paying R598,88 this month.

Now, she is avoiding me and even threatening me via WhatsApp saying she’ll tell her guys to come and uninstall the fibre.She doesn’t even want to send my contract.I am extremely unhappy with Vodacom's service overall. This experience has been nothing short of shocking.

Please assign someone knowledgeable to resolve this issue promptly. I expect this matter to be fixed immediately.