Dissatisfied customer

On the 27th November 2025. i went to the Carnival Mall Branch Vodacom to purchase 2 A9 samsung tablets that were on the black Friday deals, I dualling paid cash to secure my deal as there was no stack on hand and needed to be ordered, i was advised that i will be contacted to collect the product on Tuesday to collect the tablets as it was ordered from another store to be delivered by that Tuesday 2th December. I have waited patiently for the call, no one has made contact with me, I than had to call behind Vodacom as they were not making contact with me, i called them on the 05 Dec 2025. Themba the store manager than lets me know that they are out of stock and wants to offer me a less superior product.

Hence i told him let me get back to him, i went to store on yesterday 09/12/2012. he than tells me that he cannot offer me the Samsung tablet as it is "end of life", of which they apparently knew this information on the 01/12/2025.

I have paid for a Samsung product and would like a Samsung product, i do not want a refund as this ***** up is all on Vodacom and not the customer, there was no clear communication from Vodacom to there staff and sure as hell no communication from the Vodacom store to the customer.,

Themba then advised me to email head office to assist him in escalating the matter. Today 13th December when I went the carnival mall store themba is on leave the manager on duty contacts him. Via the telephone conversation nothing was done regarding the visit from the 9th of December. And regarding his advise on escalating the issue. Themba did nothing as well.