Dissatisfied client, cancellation of incorrect order.

I recently was contacted by Mondo the Vodacom sales agent, and informed that I could obtain a more appropriate data package. I agreed to the 24 month data bundle which was 10gb against my current 2gb contract, on the following conditions; - That I keep my current two numbers which I have had for over 20 years; -That the enhance service comes with a reduced cost; - And that I receive an email with all of the discussion details etc.

I received the package on Thursday and took the new sim cards to my local Vodacom branch to have correctly installed and loaded. To my surprise I was advised by the Vodacom branch that; - As these were new sim cards I could not keep my old numbers; - At the same time, these would now be at an additional cost to my existing contract. -No email has been forthcoming from Mondo.

Totally against what I had agreed to. This morning I proceeded to try to cancel the contract, only to find that I cannot cancel this at the local branch, and that I can only do this online. I have contacted Vodacom Customer Care, as well as the online chat and also on Tobi. All consultants have tried to be helpful, however, the line keeps disconnecting after about 10 minutes. Vodacom have advised that the After Sales call centre will call me back, as they are experiencing technical issues.

There is no email address or bullet on the Vodacom website for cancellations. Vodacom and their sales partners are in cahoots to make it as difficult as possible to cancel a contract. I even advised that I would travel to Vodacom Midrand to return the sim cards, but to no avail, it has to be done online, and collection arranged through the online call centre. However, this proves to be extremely difficult.

Don't make any purchases of Vodacom / Mondo online, they are dishonest.