Dissatisfied client

My contract recently ended and upgrading it has been such a mission I have been waiting to get a new phone since the 22nd of September and everytime i check on the status of the phone Vodacom consultants either cant find the application or they will call back which they never do, as a vodacom customer I have been treated like dirt not just once most of the consultants there are rude and they just hang up and if they nice enough to check they always promise to call back but the most annoying part is this company making us pay an extra R14 so we can have caller ID i mean what's the need for us to save contacts if we still need to pay to know whose calling us