sV
san V
1 reviews | Active since Apr 2012
01 Feb 2022, 17:37
Dissatisfied by Vodacom and there services
I'm so tired and frustrated now this is my third review about Vodacom Vodabucks We are now in February and I have still not gotten my money back. Several agents and last I spoke to the agent that deals with hello Peter that was last Wednesday he said he will get back to me Thursday. And to top it all they blocked my numbers now I can't get a hold of the call centre and now I can't get my money. Is this how they ***** from us? Why do I need to beg like a dog for my own money I requested a refund on the 26th of December today is the 1st February. I spoke to the normal agents I spoke to supervisors. Does anyone know a manager that can assist me
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Replies (2)
Vodacom's replyOfficial
02 Feb 2022, 08:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2022, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sV
san V's updateReviewer Update
09 Feb 2022, 20:06So guess what Vodacom is telling lies again. So now they say that they have done my refund to a VIRTUAL CARD how is that possible because only I am allowed to put money into that account and if they tried to deposit straight away it would have been rejected. They claim to be following up with the bank. It's just a load of bull. Come on Vodacom try something better that sounds alittle more relastic.
sV
san V's update09 Feb 2022, 20:06
Reviewer Update
So guess what Vodacom is telling lies again. So now they say that they have done my refund to a VIRTUAL CARD how is that possible because only I am allowed to put money into that account and if they tried to deposit straight away it would have been rejected. They claim to be following up with the bank. It's just a load of bull. Come on Vodacom try something better that sounds alittle more relastic.