Dissatisfied by vodacom

It is absolutely ********* practice that is being displayed by vodacom, first information is withheld about a warrantee and then you are charged double excess fees for repairs that was done 3 months ago. How can a new battery malfunction within 3 months of being installed and you are then quoted on the same repairs to be done again_ what comfort do I get that the done will operate any better this time around. This is daylight *******, and the workers could not be bothered not to even offer a loan phone until such that you demand one. This is the last contract I will ever have in my name with this brand, clearly the numbers are big enough for them not to care about long standing clients