Dissatisfied

I phoned to cancel my contract and they offered me a good deal and decided to go with it. a few days later the phone was delivered on Mon, 23rd November but the wrong color sent... I called and no one returned my call and because my old phone was troubling me I ended up using the phone by Wednesday, 25 November... Thurday (26th) I called them as the phone was glitching and to date 04 December no one sent for the phone to be collected... Mon, 30 called and they assured me they logged a call, called on Wed 02 December the said they logged a call... Called RAM no idea what I was talking about and cannot log on their side... Called Vodacom again and transferred me 4 times to different department, eventually to Elite mobile who assured me he logged a call and within 7 hours RAM will see it.. called again today 04 Dec RAM and still nothing on their side... called Vodacom again and said they logged another call...the service is RIDICULOUS... now I still have to wait for RAM to collect then another 5 -7 days tills its recived into Vodacom then only can I cancel my contract and re-apply for a new contract... PLEASE CAN SOMEONE SORT THIS OUT ASAP