Dissatisfied

I had a Vodacom contract a few years ago with the number ***. At the end of contract I had number converted to prepaid and had kept that number active as I intended taking a contract at a later stage. I now somehow lost that number as Vodacom said that the number has been recycled as was inactive for a month. Vodashop in Musgrave emailed head office twice but they haven't responded. I request Vodacom to kindly give me back my number as I had that number for many years. N Moosa ***